Customer service systems
One inbox for email, web forms and chat, with templates and reminders so nothing slips through.
What it is
One inbox for your email, web forms and chat, with saved replies and reminders so nothing slips through. Everyone on the team can see who has answered what, and a customer never has to ask twice.
Sound familiar? “Enquiries scattered across inboxes”
What goes in, what comes out
- Web forms
- Chat & WhatsApp
Jobs it takes off your plate
- Gather every channelEmail, form and chat messages all show up in one place, each with the customer's history beside it.Runs itself
- Saved repliesYour usual answers, ready in your own words, in English and 中文. Pick one, adjust, send.You approve
- Nudge unanswered messagesIf something has sat for a day, you get a gentle reminder, so no one is left waiting.Pings you
- Sort urgent from routineUrgent requests are flagged first, and routine ones wait in line.Runs itself
How we work
Five stops: chat first, quote, then build.
Discovery chat
We list where enquiries come in today.
Plan & free quote
We choose the simplest setup and quote it.
Build
We connect your channels and write the reply templates with you.
Handover & training
We train your team on the daily routine.
Ongoing support
We tidy up the setup as your enquiries change.
Tools we work with
We start with the ones you already use.
- Microsoft 365
- Google Workspace
- Xero
- Zapier
- n8n
You might be wondering
Will this be expensive?
Every job starts with a free 30-minute chat and a free quote, so you know the cost before you commit. We usually suggest starting with one small, useful thing and adding more only if it works for you.
I'm not technical. Can we still work together?
Yes. We explain things in plain English (or 中文), do the setup for you and show your team how to use it. You don't need to know what an API is.
Will AI replace my staff?
No. We take over the repetitive typing and chasing so your people have more time for customers. AI drafts; a person decides anything important.
Is my customers' data safe?
We only ask for the access a job needs, set things up in accounts that are in your name, and tell you where information goes. Your data stays yours. See our Privacy page for details.
Privacy →Chatbots & AI customer service
A chatbot that answers your customers' common questions day and night, in English and 中文, and hands the rest to you.
See the details 1Workflow automation
Connect your email, spreadsheets, Xero and calendar — and add AI where it saves real time — so the busywork runs itself.
See the details 2Websites
Fast, bilingual business websites that bring in enquiries and are easy to keep up to date.
See the detailsTell us what eats up your week. We'll show you what can run on its own.
Book a free 30-min consultation