Frequently asked questions

You tell us how your business runs and what eats up your week. We ask questions, tell you honestly what could be automated and what's not worth it, and suggest a first step. There's no pressure and no obligation to hire us.

It depends on the size of the job, so we don't promise a set number of days up front. Small, focused jobs are usually quicker than big ones. Once we understand what you need, your quote includes our best estimate, and we keep you posted along the way.

We focus on Melbourne metro. Most work happens online, and we can come on-site when it helps.

It doesn't have to be. We start small with the job that saves you the most time, and you only pay for what you actually need. Every quote is free, and you'll see it in plain English before you agree to anything.

Every business is different, so we don't list prices. Get a free quote and we'll tell you exactly what it would cost. We can work as a fixed project, a monthly maintenance or hosting plan, by the hour, or tied to results, whichever suits the job.

By PayID, bank transfer or card through Stripe. Larger projects can be split into stages and paid as each milestone is done.

Yes. You are the expert in your business, and we explain our side without jargon. If something isn't clear, ask us again. That's part of the job.

Our goal is to take the boring, repetitive jobs off your team, such as copying details between apps, chasing invoices and answering the same question again and again. That gives people more time for the work that needs a human: looking after customers.

English and Simplified Chinese. We can talk with you in either, and build your website, chatbot or tools in both.

We don't disappear. We show you how everything works, and if you'd like us to keep an eye on it, we offer hosting and maintenance as a monthly plan. You can also choose to look after it yourself.

We only ask for the access a job needs, and before we start we explain in plain English which of your tools and information will be involved. Our website uses Cloudflare Web Analytics, which doesn't use cookies. You can read more on our Privacy page.