Chatbots & AI customer service
A chatbot that answers your customers' common questions day and night, in English and 中文, and hands the rest to you.
What it is
A chatbot on your website or messaging app that answers common questions using your own menu, services and opening hours. It works day and night, in English and 中文. It says it's an AI, and hands anything tricky straight to you.
Sound familiar? “Answering the same questions all day”
What goes in, what comes out
- Website chat
- WhatsApp / WeChat
- Your menu & FAQ
Jobs it takes off your plate
- Answer the basicsOpening hours, parking, allergens, whether you take groups. Answered in the customer's language, from your own information.Runs itself
- Take booking requestsIt collects name, date and contact details, and sends you a tidy summary to confirm.Pings you
- Catch after-hours enquiriesA customer messages at 10pm. By morning you have their question and contact details waiting.Pings you
- Pass tricky ones to a personComplaints, big orders and anything it isn't sure about go to you, with the conversation attached.Pings you
How we work
Five stops: chat first, quote, then build.
Discovery chat
We collect the questions customers really ask.
Plan & free quote
We agree what it may answer and when it hands over.
Build
We build it from your own information and test it hard.
Handover & training
You see every chat and can take over any time.
Ongoing support
We read the chats with you and sharpen the answers.
Tools we work with
We start with the ones you already use.
- Google Workspace
- Microsoft 365
- Shopify
- n8n
- OpenAI / Claude API
You might be wondering
Will AI replace my staff?
No. We take over the repetitive typing and chasing so your people have more time for customers. AI drafts; a person decides anything important.
Is my customers' data safe?
The chatbot only uses the information you give it, and tells people they're talking to an AI. We only keep what the job needs, in accounts in your name. See our Privacy page.
Privacy →I'm not technical. Can we still work together?
Yes. We explain things in plain English (or 中文), do the setup for you and show your team how to use it. You don't need to know what an API is.
Will this be expensive?
Every job starts with a free 30-minute chat and a free quote, so you know the cost before you commit. We usually suggest starting with one small, useful thing and adding more only if it works for you.
Customer service systems
One inbox for email, web forms and chat, with templates and reminders so nothing slips through.
See the details 1Workflow automation
Connect your email, spreadsheets, Xero and calendar — and add AI where it saves real time — so the busywork runs itself.
See the details 2Restaurant websites
Menus with your real dishes, online bookings and ordering — in English and 中文 for locals and visitors.
See the detailsTell us what eats up your week. We'll show you what can run on its own.
Book a free 30-min consultation